How to request deletion
- Enter the email address your QuickContact or QuickLead account uses.
- We email you a 6-digit code. Open your mailbox and read it.
- Enter that code here. This proves the account is yours — without it, nothing can be deleted.
- Check the list of your wallets and what happens to each one.
- Ask for a second code, which confirms the deletion. Enter it, type
DELETE, and press the delete button that then appears.
Only use QuickContact? After step 3 this page offers to delete your QuickContact account. If you use both apps, it asks whether to delete QuickContact as well: nothing of either app is deleted unless you choose it.
What is deleted, what is kept
Deleting your QuickLead account removes your data from our servers as set out below. This table summarises the main kinds of data that are deleted or kept; it does not list every technical record. The Privacy Policy gives the fuller picture, including our service providers.
| Type of data |
Deleted or kept |
Retention period |
| QuickLead account and sign-in — email address, name, Google sign-in, the phones and browsers you signed in to QuickLead on, beta invitations. QuickContact’s phones and free-plan records are deleted only if you also choose to delete QuickContact |
Deleted |
Removed when the deletion completes |
| Captured listings, portfolio and notes |
Deleted |
Removed when the deletion completes |
| Contacts sent to your phone through QuickContact |
Deleted |
Removed when the deletion completes |
| Buyer profile facts used by the Decision Assistant |
Deleted |
Removed with the account |
| Decision Assistant chat history |
Deleted |
Stored on our servers while your account exists; deleted when the account is deleted |
| Billing and tax records — payment and subscription references, amounts, countries (never your card number) |
Kept |
Kept for tax and accounting purposes, at least as long as the law requires; no automatic deletion date is set yet. Stripe, our payment processor, keeps its own records. |
| A record that the deletion happened — internal references and counts, no email address or name |
Kept |
Kept as proof that the deletion was carried out; no automatic deletion date is set yet |
| Free-sample usage record — hashed identifiers only |
Kept |
24 months after its last use, so the free sample cannot be claimed again |
| Pricing statistics — pseudonymised, not linked to your email address |
Kept |
24 months |
| Security counters — hashed device and network identifiers |
Kept |
Up to 13 months |
| Server logs — may include internal references, a masked email address and the names of wallet members |
Kept, then deleted on the normal cycle |
Deleted on our hosting provider’s log cycle |
| Encrypted backups of our servers |
Kept, then deleted on the normal cycle |
Deleted when the backup cycle rotates them out |
We do not store your card number at any point — payments are processed by Stripe.
See the Privacy Policy for the full picture.
Contacts already saved on your phone are not deleted
When QuickContact saves a contact, it is written into your phone’s own
address book. Those contacts belong to your phone, not to us, and deleting
your account does not touch them. They stay exactly where they are.
If you also want those contacts gone, delete them in your phone’s Contacts
app. We cannot do it for you, and we cannot reach them.
Before you confirm
Deletion is permanent. There is no undo, and we cannot restore an account
once it has been deleted. If you only want to stop being charged, cancel
your subscription instead — that keeps your data and your account.
If your workspace has other people in it and you are the one who owns it, your
account is still deleted — the workspace is not. It passes to whoever has
been an active member of it the longest, and they are emailed to say so. Their
properties, notes and favourites are untouched; yours go with your account. If you
are the only person in the workspace, the workspace is deleted with you.
Questions
Write to [email protected].
We answer within 30 days, and usually much sooner.
